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Ensure Uninterrupted &
Proactive IT Service Operations
Imagine if every service request is resolved with single-click automation, SLA violations are eliminated entirely, and service costs are reduced by 25% without managing multiple fragmented tools.
Infraon ITSM, our Gen AI-powered unified service management software, makes this a reality with modules for intelligent automation, predictive SLA monitoring, unified workflows, and fully integrated service delivery optimization.
Eliminate IT Service
Headaches with AI-Powered Infraon ITSM
- Automate ticket routing with AI-powered intelligence
- Track SLA compliance with real-time monitoring
- Monitor service performance with predictive analytics
- Unify incident, change, and problem management
- Automate approval workflows for faster processing
- Route tickets based on skills and workload
- Integrate the knowledge base with AI suggestions
- Control access with role-based security
Prevent Unplanned Downtime
with AI-Based IT Service Operations
Smart Self-Service Portal & AI
Automation
Empowers users with Gen AI-powered self-service to resolve incidents, access knowledge base, and track requests—reducing ticket volume by 70% and accelerating resolution times.
Predictive SLA Monitoring &
Escalation
Implements real-time SLA tracking with automatic escalation and predictive analytics—preventing violations before they occur and maintaining service excellence.
Intelligent Ticket Routing &
Classification
Uses Gen AI to automatically classify, prioritize, and route tickets based on urgency, skills, and workload—ensuring optimal resource allocation and faster resolution.
Advanced Analytics & Performance
Monitoring
Delivers real-time service performance insights with predictive analytics—enabling proactive management and continuous service improvement.
Unified Service Management Workspace
Consolidates incident, problem, change, and service request management in one intelligent software—eliminating tool fragmentation and providing a complete service context.
Automated Workflow & Approval Management
Streamlines service requests with no-code workflow configuration and automated approval chains—reducing processing time and eliminating manual bottlenecks.
Change & Release Automation
Automates deployment workflows with risk assessment and approval management—minimizing downtime and accelerating digital transformation.
Integrated Asset & Configuration Management
Provides complete asset visibility with real-time configuration tracking—enabling faster troubleshooting and fully-integrated service context.
Omnichannel Support & Communication
Connects users through web, email, chat, and mobile channels with unified tracking—ensuring consistent service delivery across all touchpoints.
Knowledge Management & AI Suggestions
Maintains intelligent knowledge base with AI-powered suggestions and automated updates—accelerating problem resolution and reducing repeat incidents.
ITIL-Compliant Process Management
Supports ITILv3 for 14 processes and ITIL 4 certification for 9 practices—ensuring industry best practices and regulatory compliance.
Fully Integrated Reporting & Dashboards
Provides unified dashboards with customizable reports and real-time metrics—enabling data-driven decisions and continuous optimization.
Multi-Tenant Security & Governance
Implements enterprise-grade security with multi-tenant architecture, data isolation, and comprehensive audit trails—ensuring secure service operations and regulatory compliance.
Explore Key ITSM Features
Incident Management
Leverage Infraon’s products to target new markets and expand your portfolio.
Event Management
Unlock competitive margins and revenue-sharing models.
Problem Management
24/7 lifecycle control prevents incident recurrence and minimizes ongoing service disruption.
Service Request Management
Access resources to enhance your sales and technical expertise.
Change Management
Enjoy priority support for smooth integration and client satisfaction.
Workflow Management
Use co-branded marketing materials and campaigns to amplify your reach.
Key Outcomes to Empower
IT Teams
50% increase in agent productivity
75% improvement in customer satisfaction
25% reduction in IT service costs
80% single-click automation
60% faster deployment
50% reduced resolution time
99% SLA compliance accuracy
35% reduction in L1/L2 support costs
24/7 service availability
60% faster change implementation